Management of Quality Essay Example | Topics and Well Written Essays - 1500 words

Management of Quality - Essay Example This compelled the organization to reinforce the quality of the process that every step. A consultant was hired who recommended the use of bespoke quality management in the organization that will facilitate in incorporating major quality improvement programs (Nobel 2011; Kuballa 2007; Kanji 1995). This was a top down approach in which the significant projects were identified and were controlled by trained team. It is quite significant for the senior management to implement bespoke quality management system with instructive and constructive quality management that allows the employees to contribute towards the improvement of the organizational functions. Quality management should not be procedural like for instance the ideas that are brought by the employees should be turned down by the managers. In the top down approach of quality management, the effort made towards the quality development is cascaded down to other levels of the organization. In the top down approach of quality manag ement the senior level managers are only involved. The top down approach has certain advantages that are discussed below: In the top down approach the senior management is involved, which signifies quality management is a time taking process and senior management will be aware of it. This will make the availability of time and financial resources for the process. Any changes in the organization require proper mentoring from the senior officials. In this method the employees will get proper monitoring from the higher officials. Figure 1: Top down Approach Sources: (Author’s Creation) However, this method is not free from limitations. The primary limitation in this method is: Unnecessary delay is caused if the senior officials are not fully operational related to the changes in the quality management required. Enhancing the quality process requires use of different techniques and tools. It also requires interaction of the top management with the middle management on an everyday basis, which is unrealistic, and counterproductive (Schiller, Kovach and Miller 1994). The employees who are directly dealing with the process are seen to possess better knowledge as compared to the members of the top management. Thus, they can implement the quality changes better. Quality management system was implemented by the organization in the second stage. It is the system in which both the quality objectives and policies required to achieve those objectives are decided (Williams and Buswell 2003). The main advantage of this system is that it involves the officials of the top management and the employees from every level. This signifies the involvement of all the people from different levels of the organization. The problems in this system is that it requires a high amount of effort and documentation, often focuses on third party certification rather than business improvement and hinders business if it is self-fulfilling (OECD 2001). Figure 2: Quality Management system Sourc e: (Author’s Creation) Answer 2: A Quality management system (QMS) is a management technique that is used to communicate with the employees regarding how they can produce the desired quality of services and products. Along with this, it also looks at influencing the employee action related to the quality specification in completion of the task. There are two types of quality managemen